Refund
Policy

We offer a 15-day return period. This means you have 15 days from the date you receive your item to request a return.

​

Eligibility:

To qualify for a return, your item must be unused, unworn, in the same condition as received, with tags attached, and in its original packaging. You must also provide your receipt or proof of purchase.

​

How to Start a Return:

To initiate a return, contact us at sales@ascxnflooring.com. If your return is approved:

• A 15% restocking fee will be applied to the total value of the returned product.

• Since we proudly serve our local community, no shipping is involved. Customers are responsible for arranging drop-off or pick-up of the items at our location during business hours (see below for details).

• Items returned without prior approval will not be accepted.

​

Drop-Off and Pick-Up Details:

• Please call 534-232-3627 to arrange time and location.

• Business Hours: Monday–Friday | 9 AM–4 PM

• You may drop off your return during business hours, or contact us to schedule a pick-up from your location within our local service area. Please ensure the items are packaged and ready for transport.​​

​

For any return-related questions, reach out to us at sales@ascxnflooring.com.

Inspection:

• Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at sales@ascxnflooring.com so we can assess the issue and resolve it promptly.

Resolution:

• We’ll work with you to make it right, whether through a refund or replacement, depending on the situation and availability.

We do not offer exchanges at this time. If you need a different item, please return the original purchase and place a new order.

Process:

Once your return is received and inspected, we’ll notify you via email about the approval or denial of your refund.

• If approved, your refund (minus the 15% restocking fee and any applicable service charges) will be processed to your original payment method within 10 business days.

• Note: It may take additional time for your bank or credit card company to post the refund to your account.

​

Delayed Refunds:

If more than 15 business days have passed since approval without receiving your refund, please contact us at sales@ascxnflooring.com.